FAQs
FAQs
FAQs
Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
Most asked questions
How does TrackHelix help with reporting?
TrackHelix automatically generates real-time reports on work-based learning hours, credential progress, and graduation pathways, making it easy to track compliance and performance.
How long does setup take?
Most schools can be up and running in a month. If yo need data imported or custom configurations, we will work wth you to ensure a smooth transition
Who can use TrackHelix?
TrackHelix is designed for career tech educators, school administrators, students and employers who need a streamlined way to manage and track student career tech progress
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
How does TrackHelix help with reporting?
TrackHelix automatically generates real-time reports on work-based learning hours, credential progress, and graduation pathways, making it easy to track compliance and performance.
How long does setup take?
Most schools can be up and running in a month. If yo need data imported or custom configurations, we will work wth you to ensure a smooth transition
Who can use TrackHelix?
TrackHelix is designed for career tech educators, school administrators, students and employers who need a streamlined way to manage and track student career tech progress
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
How does TrackHelix help with reporting?
TrackHelix automatically generates real-time reports on work-based learning hours, credential progress, and graduation pathways, making it easy to track compliance and performance.
How long does setup take?
Most schools can be up and running in a month. If yo need data imported or custom configurations, we will work wth you to ensure a smooth transition
Who can use TrackHelix?
TrackHelix is designed for career tech educators, school administrators, students and employers who need a streamlined way to manage and track student career tech progress
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
Features & Functions
Most asked Features & Functions
How does TrackHelix help with reporting?
TrackHelix automatically generates real-time reports on work-based learning hours, credential progress, and graduation pathways, making it easy to track compliance and performance.
How long does setup take?
Most schools can be up and running in a month. If yo need data imported or custom configurations, we will work wth you to ensure a smooth transition
Who can use TrackHelix?
TrackHelix is designed for career tech educators, school administrators, students and employers who need a streamlined way to manage and track student career tech progress
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
How does TrackHelix help with reporting?
TrackHelix automatically generates real-time reports on work-based learning hours, credential progress, and graduation pathways, making it easy to track compliance and performance.
How long does setup take?
Most schools can be up and running in a month. If yo need data imported or custom configurations, we will work wth you to ensure a smooth transition
Who can use TrackHelix?
TrackHelix is designed for career tech educators, school administrators, students and employers who need a streamlined way to manage and track student career tech progress
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
How does TrackHelix help with reporting?
TrackHelix automatically generates real-time reports on work-based learning hours, credential progress, and graduation pathways, making it easy to track compliance and performance.
How long does setup take?
Most schools can be up and running in a month. If yo need data imported or custom configurations, we will work wth you to ensure a smooth transition
Who can use TrackHelix?
TrackHelix is designed for career tech educators, school administrators, students and employers who need a streamlined way to manage and track student career tech progress
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
Pricing questions
Pricing-related questions our customers ask the most
Are there any additional fees?
Optional add-ons like Grad Follow-up, onboarding support and data import services are available for an additional fee
Do you offer custom pricing?
Yes, If you school has over 25 users or unique needs, contact us for custom pricing options.
How much does TrackHelix cost?
Our pricing is based on the number of users using the platform. We offer tiered pricing and the re is a pilot year discount available. Visit our Pricing page for details.
Can I purchase only the features I need?
Yes! TrackHelix is modular, meaning you can choose from:
Time Hub (WBL hour tracking & timesheets)
Skill Hub (Credential & WebExam tracking)
Grad Hub (Graduation pathway management)
CCP Module (Coming Soon)
Are there any additional fees?
Optional add-ons like Grad Follow-up, onboarding support and data import services are available for an additional fee
Do you offer custom pricing?
Yes, If you school has over 25 users or unique needs, contact us for custom pricing options.
How much does TrackHelix cost?
Our pricing is based on the number of users using the platform. We offer tiered pricing and the re is a pilot year discount available. Visit our Pricing page for details.
Can I purchase only the features I need?
Yes! TrackHelix is modular, meaning you can choose from:
Time Hub (WBL hour tracking & timesheets)
Skill Hub (Credential & WebExam tracking)
Grad Hub (Graduation pathway management)
CCP Module (Coming Soon)
Are there any additional fees?
Optional add-ons like Grad Follow-up, onboarding support and data import services are available for an additional fee
Do you offer custom pricing?
Yes, If you school has over 25 users or unique needs, contact us for custom pricing options.
How much does TrackHelix cost?
Our pricing is based on the number of users using the platform. We offer tiered pricing and the re is a pilot year discount available. Visit our Pricing page for details.
Can I purchase only the features I need?
Yes! TrackHelix is modular, meaning you can choose from:
Time Hub (WBL hour tracking & timesheets)
Skill Hub (Credential & WebExam tracking)
Grad Hub (Graduation pathway management)
CCP Module (Coming Soon)
Security questions
Security-related questions our customers ask the most
What measures does TrackHelix take to ensure data encryption?
TrackHelix employs state-of-the-art encryption technologies, including SSL/TLS for data in transit and AES-256 for data at rest, ensuring that all your data remains secure and inaccessible to unauthorized parties. This level of encryption safeguards your information, whether it's being sent to or stored on our servers.
Can I control who has access to my data within TrackHelix?
Yes, TrackHelix allows you to set granular access controls, ensuring that only authorized users within your organization can access or modify sensitive data. You can customize permissions based on roles, ensuring that team members have access only to the data they need for their specific tasks.
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
How does TrackHelix handle data backup and recovery?
TrackHelix conducts regular, encrypted backups of all data to ensure that your information can be quickly restored in the event of an unexpected issue. Our robust disaster recovery plan is designed to minimize downtime and data loss, ensuring business continuity even under adverse conditions.
What measures does TrackHelix take to ensure data encryption?
TrackHelix employs state-of-the-art encryption technologies, including SSL/TLS for data in transit and AES-256 for data at rest, ensuring that all your data remains secure and inaccessible to unauthorized parties. This level of encryption safeguards your information, whether it's being sent to or stored on our servers.
Can I control who has access to my data within TrackHelix?
Yes, TrackHelix allows you to set granular access controls, ensuring that only authorized users within your organization can access or modify sensitive data. You can customize permissions based on roles, ensuring that team members have access only to the data they need for their specific tasks.
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
How does TrackHelix handle data backup and recovery?
TrackHelix conducts regular, encrypted backups of all data to ensure that your information can be quickly restored in the event of an unexpected issue. Our robust disaster recovery plan is designed to minimize downtime and data loss, ensuring business continuity even under adverse conditions.
What measures does TrackHelix take to ensure data encryption?
TrackHelix employs state-of-the-art encryption technologies, including SSL/TLS for data in transit and AES-256 for data at rest, ensuring that all your data remains secure and inaccessible to unauthorized parties. This level of encryption safeguards your information, whether it's being sent to or stored on our servers.
Can I control who has access to my data within TrackHelix?
Yes, TrackHelix allows you to set granular access controls, ensuring that only authorized users within your organization can access or modify sensitive data. You can customize permissions based on roles, ensuring that team members have access only to the data they need for their specific tasks.
What steps does TrackHelix take to protect against data breaches?
TrackHelix implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
How does TrackHelix handle data backup and recovery?
TrackHelix conducts regular, encrypted backups of all data to ensure that your information can be quickly restored in the event of an unexpected issue. Our robust disaster recovery plan is designed to minimize downtime and data loss, ensuring business continuity even under adverse conditions.